Refund policy

Return & Exchange Policy

At Glimpse & Story’s, we want you to love every piece you order. Your satisfaction is important to us, and we are committed to providing a smooth shopping experience.

Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The product received is damaged, defective, or incorrect
  • The item is unused and in its original packaging
  • The request is made within 3 days of receiving your order

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged unless damaged:

  • Earrings
  • Used jewellery items
  • Sale or discounted products

Return Process

To request a return or exchange:

  1. Contact our support team within 3 days of delivery
  2. Share your:
    • Order number
    • Clear photos of the product
    • Reason for return/exchange

You can contact us through:

Exchange Policy

If your return is approved, we will offer:

  • Product exchange
  • Store credit
  • Replacement item (depending on availability)

Refund Policy

Refunds are only provided in cases where:

  • The product is out of stock for replacement
  • A damaged or incorrect item was received

Refunds may take 5–7 business days to process after approval.

Shipping Charges

  • Customers are responsible for return shipping costs unless the mistake was from our side.
  • Original delivery charges are non-refundable.

Important Note

Please inspect your parcel at the time of delivery. We recommend recording an unboxing video for claims regarding damaged or missing items.